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New Horizon Bank

Conversion Information

We are updating our systems to serve you better.  Look for our new redesigned website along with new Online Banking and Mobile Banking.  Here's what you need to know about Online Banking and Mobile Banking:

  • Mobile banking will be unavailable from 5 pm Friday, January 21, 2022 until approximately 3 pm Saturday, January 22, 2022.
  • Online banking will be available for inquiry only from 5 pm Friday, January 21, 2022 until 8 am Monday, January 24, 2022. Inquiry mode means you will be able to view your activity and balances, but will not be able to complete any transactions (bill payments, transfers, etc.)
  • Download our new Mobile banking app—be sure you download the blue app and uninstall our old app (white icon).  You can log onto the new app after approximately 3 pm Saturday, January 22, 2022.  The mobile deposit function in Mobile banking will not work until after 9 am Monday, January 24, 2022.
  • Access our updated website and Online banking after 8 am Monday, January 24, 2022.
  • Your first time logging into either Mobile banking or Online banking will require you to use your existing username and the last 6 digits of your social security number or tax identification number as your temporary password.
  • You will be prompted to change your password during the initial login process.
  • Once you change your password in either Mobile banking or Online banking, you will use that new password to access either channel going forward.
  • If you are unsuccessful logging on and you were using a 12 digit number for your username it is possible you at one time created another username—we only converted the customer defined usernames if one existed.  If you are unsure what that username might be, just give us a call at 804-302-4858 Monday morning and we can get you back in.
  • P2P payees will have to be set up in our new system as it works a little differently.  P2P payments will not be available immediately.  If you need to send a payment to a person before it's available, give us a call to explore other options.
  • Scheduled transfers between accounts will not convert.  We recommend you take a screenshot of your pending transfers in Online Banking to make setting those up again easier.
  • If you get electronic statements, we recommend you download those to your PC before conversion.  Statements delivered before January 21, 2022 will not be available in our new system for approximately 6-8 weeks.

Here's what you need to know about your Debit Card:

  • New Debit cards will be mailed the week of January 10, 2022
  • You will also get a new PIN mailer a few days later
  • Your current Debit card will work until 3 am Monday, January 24, 2022
  • Your New Debit card should be activated on or after 3pm Saturday, January 22, 2022. You can activate your card in several ways using your new PIN:
    • Call 888-227-3096
    • Use our new Mobile App; under Accounts, you will see your new card.  Click on it to get the option to activate.
    • Complete a debit transaction at a merchant using your new PIN
    • Log in to Online Banking (Available after 8 am January 24, 2022)
    • Use Telephone Banking at 877-NHB-24HR (877-642-2447) (Available after 8 am January 24, 2022)
    • Complete a transaction at our ATM using your new PIN (Available after January 24, 2022)
  • If you would like to change your PIN, you can do that after you activate your New Debit card. 
    • If you have your new PIN, you can change it through Telephone Banking at 877-NHB-24HR (877-642-2447)
    • If you do not have your new PIN, you will need to visit our branch located at 1870 Stoneridge Commerce Drive to select a new PIN number
  • If you have automatic payments set up on your current card, you should contact these businesses and supply them with your new card information for transfers occurring after January 21, 2022

Here's what you need to know about Telephone Banking:

  • The telephone number to reach Telephone Banking will not change; 866-NHB-24HR
  • The first time you use Telephone Banking on or after January 24, 2022, you will need to use your full tax ID number (SSN or TIN) as your temporary password.  
  • You will only be prompted for your full tax ID number again if you call from a different phone number

Here's what you need to know about reaching us for help:

  • We expect to receive a lot of calls Monday as customers may forget to use their New Debit Card or experience difficulty logging onto our new Online Banking and Mobile Banking services
  • We have put extra employees on our phone routing system, so you may reach someone you are not used to talking with, but rest assured, they are here to help you