A debit card is a payment card that can be used instead of cash when making purchases. It is similar to a credit card, but unlike a credit card, the money comes directly from your bank account when performing a transaction. New Horizon Bank's debit cards are Visa branded so you can use your card anywhere Visa is accepted.
Debit Card Fraud Protection
When we see suspicious or unusual card activity, you will get a text from our fraud center and you will be able to approve or decline the transaction on the spot. To ensure you have this valuable protection available to you, please update your accounts with your mobile telephone number.
If you need to report your card lost or stolen, you have several options:
- Use our mobile app-go to Preferences, then choose Manage Cards. Please note, if you select "Report Lost or Stolen", you cannot re-activate your card. If you are not sure of your card's location, select "Suspend" instead. This will prevent the card from being used, but you can later re-activate the card if you find it.
- Call 877-NHB-24HR-select option 6 then option 2. This automated system will cancel your card and prevent any future charges.