New Horizon Bank is a full service community bank proudly serving the community since 2009. We have experienced bankers who are truly interested in knowing you and helping you. With Mobile Banking from New Horizon Bank, you can do your banking when and where it's convenient for you. Visit our Mobile Banking page for more details.
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We've updated our Debit Card Fraud Protection
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential debit card and ATM fraud.
When potential fraud is detected, you will receive an e-mail as the first method of alert as these can be sent 24x7. If there is no response, five minutes later, a text alert will be sent between 7am and 9pm EST, with the option to reply to confirm the transaction or report fraud.
If there is no response received from you, five minutes after the text alert, you will receive automated phone calls to confirm or deny fraud between the hours of 8 am and 9pm EST. If fraud is detected outside of these hours, texts and phone calls will be placed in queue to occur during the allowed windows.
Remember - our messages will never ask for your PIN or account number since we already have that information.
To ensure the fastest response to fraud on your card, please update your cell phone number and e-mail address with us today!