Description

At New Horizon Bank, we’re building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better — for our clients and for each other. This isn’t a place for red tape; it’s a place for builders. From product design to client experience to operations, we’re constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you’re energized by momentum, motivated by results, and excited to shape the future of banking, you’ll feel right at home here.

General Summary

New Horizon Bank is seeking an experienced and strategic Head of Operations to lead and modernize our client-facing operational and payments infrastructure.

This role is responsible for delivering best-in-class customer experience with speed, accuracy, and confidence, particularly for complex commercial and institutional relationships, while ensuring scalable, disciplined execution across all deposit and payment platforms.

This is a high-impact leadership opportunity within a fast-growing institution building toward the next stage of scale.

Key Responsibilities

Client & Deposit Operations Leadership

• Lead Deposit Operations and Treasury Management Operations teams
• Deliver white-glove onboarding for complex commercial relationships
• Establish and monitor service-level standards
• Reduce friction between bankers and operations
• Own high-value operational escalations
• Develop performance dashboards and operational KPIs

Payments & Infrastructure Oversight

• Oversee ACH, wire, Zelle, and Real-Time Payments (Clearing House RTP and FedNow)
• Lead implementation and governance of international payment capabilities (including SWIFT and correspondent relationships)
• Ensure payment systems operate with speed, strong controls, and fraud discipline
• Manage correspondent bank relationships and key payment vendors
• Partner with Technology on core system optimization and digital banking enhancements
• Lead operational readiness, testing, and rollout planning for new capabilities

Strategic Deposit & Product Enablement

• Partner with executive leadership to evaluate complex deposit opportunities
• Assess operational scalability and servicing requirements
• Design onboarding and servicing models prior to launch
• Support rollout of new deposit and savings products
• Coordinate closely with Technology and Treasury Management

Trust & Business Line Integration

• Support operational integration of Trust division workflows
• Align deposit and payment processes with fiduciary requirements
• Ensure scalable cross-business servicing models

Risk & Governance

• Maintain strong operational controls
• Reduce exception volume and processing errors
• Own remediation of operational audit findings
• Partner closely with Compliance and Risk leadership

Requirements

Qualifications

• 10+ years of leadership experience in bank operations, payments, or deposit infrastructure
• Deep knowledge of ACH, wires, real-time payments, and correspondent banking
• Experience scaling a growing institution preferred
• Strong partnership experience with Technology teams and core banking platforms
• Executive presence and ability to advise senior leadership
• Systems thinker with ability to manage complexity

What We’re Looking For

• Calm, structured, and disciplined leader
• Comfortable digesting complex opportunities and providing clear recommendations
• Growth-oriented mindset
• High accountability and low ego
• Ability to build scalable infrastructure without slowing momentum