At New Horizon, we’re building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better — for our clients and for each other. This isn’t a place for red tape; it’s a place for builders. From product design to client experience to operations, we’re constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you’re energized by momentum, motivated by results, and excited to shape the future of banking, you’ll feel right at home here.

New Horizon Bank, N.A., a nationally chartered and forward-thinking community bank, is expanding its platform through the formation of a Trust Division. The trust business will provide personal, corporate, and institutional fiduciary services, as well as specialized products that intersect with our broader financial ecosystem — including SPAC escrows, M&A holdbacks, 1031 exchanges, and digital-asset custody partnerships.

General Job Summary:

The Trust Relationship Manager (RM) is responsible for promoting new client services, prospecting for new clients, sales and ongoing client management (administration, relationship management, expansion, etc.). The RM will work closely within the bank to assist business partners to make qualified leads and referrals for new trust clients. Develop external relationships that promote the Bank’s capabilities and actively solicit new clients. Ongoing administration of accounts (reviewing daily reports such as overdrafts, uninvested cash, transactions) to ensure client assets are managed and invested in accordance investment policy statements (if applicable), responding to client requests, conducting account reviews and recording appropriate notes of the relationship in the CRM (client relationship management system. The incumbent will also immediately report customer complaints to the Fiduciary Compliance Specialist. The RM is responsible for ensuring that pre-acceptance activities including KYC/BSA/AML are appropriately conducted and documented. The RM should also be well grounded with a deep understanding of the various fiduciary duties (Duty of Care, Prudence, Loyalty, etc.).

In general, the RM is responsible for building, managing, and retaining a portfolio of trust and fiduciary client relationships. This role serves as the primary point of contact for clients, ensuring the effective administration of trusts, estates, investment accounts, and other fiduciary relationships while delivering exceptional service. The Trust Relationship Manager partners closely with portfolio managers, fiduciary officers, operations teams, and external advisors to ensure clients’ goals are met and fiduciary obligations are fulfilled.

Requirements

Essential Duties and Responsibilities:

Client Relationship Management

• Serve as the lead relationship contact for assigned trust and wealth clients, providing proactive service and guidance.
• Promote the Bank’s fiduciary capabilities both within and without the bank, driving new client acquisition (i.e. new sales)
• Conduct regular client meetings to review account performance, trust objectives, investment strategies, and administrative needs.
• Develop a deep understanding of clients’ financial goals, family dynamics, and long-term planning priorities.
• Respond promptly to client inquiries and coordinate solutions with internal specialists.

Trust & Fiduciary Administration

• Administer accounts (e.g. trust, estates, investment agency, IRA, institutional custody) in accordance with governing documents, fiduciary standards, and regulatory requirements.
• Respond to client requests with diligence and care.
• Review and approve discretionary requests, distributions, and actions within authority levels.
• Ensure proper interpretation of trust documents, wills, legal agreements, and court orders.
• Oversee tax reporting, asset titling, cash management, and documentation requirements.
• Collaborate with compliance and legal experts as appropriate in order to comply with governing documents and other laws.

Risk & Compliance Management

• Monitor accounts for compliance with internal policies, regulatory requirements, and fiduciary obligations.
• Identify and mitigate legal, operational, or compliance risks within assigned accounts.
• Maintain thorough and accurate documentation of client interactions, decisions, and account activities.

Business Development & Growth

• Identify opportunities to deepen client relationships and expand services through cross selling banking, investment, and planning solutions.
• Participate in prospecting efforts, referral generation, and community engagement activities.
• Collaborate with estate planning attorneys, CPAs, and financial advisors to support client needs and generate new business.

Collaboration & Team Support

• Work closely with portfolio managers, fiduciary specialists, tax teams, and operations support to deliver coordinated client experience.
• Participate in internal committees, training sessions, and process improvement initiatives.

Required Knowledge, Skills, and Abilities:

• Strong knowledge of trust law, estate planning concepts, fiduciary standards, and investment fundamentals.
• Exceptional interpersonal, communication, and relationship building skills.
• High attention to detail, organizational ability, and sound judgment.
• Ability to handle sensitive client matters with confidentiality and professionalism.
• Deep understanding of the role of a fiduciary and conflicts of interest that can jeopardize a fiduciary relationship.
• Proficiency with trust administration best practices, accounting systems and wealth management software.

Education and Experience:

• Bachelor’s degree in finance, business, accounting, or related field.
• JD is ideal but not required
• Minimum of 3 years of experience in trust/estate administration, wealth management, or fiduciary services and/or institutional custody administration.
• Experience interpreting trust documents and administering complex accounts preferred.
• Demonstrated commitment to continuing professional education
• CTFA (Certified Trust and Fiduciary Advisor) (Preferred but not required)
• CFP®, JD, or other relevant financial or legal credentials (Preferred but not required)

*We will consider candidates in our 3 Markets:  Richmond, Norfolk, or Northern Virginia.